AnsweredAssumed Answered

Digital Box Constantly Resetting?

Question asked by diadots on Apr 6, 2013
Latest reply on Apr 6, 2013 by shaw-colin

We have had this issue intermittently for a couple of months now but lately it has become chronic. Our DVR will reset itself - interrupting any PVR recordings or if we're trying to watch a movie on Shaw on Demand. (Often resetting once or twice an hour)

 

We've called in several times about this issue and for the record -- No, unplugging it, waiting 30 seconds to a minute and then plugging it back in does not help.

 

We've verified that the coaxial is going directly to the box from the wall and even replaced the HDMI cable from the box to the tv. The box is kept well ventilated and doesn't feel hot to touch. It worked fine for about 2 hours and just reset again.

 

Is there anything else that I'm missing?

Outcomes