HST charge on April invoice – B.C. Customers

Discussion created by shaw-sean on Apr 12, 2013
Branched to a new discussion

As we transition from HST to the recently reinstated PST and GST, we’ve discovered a billing error that will impact some of our BC customers. If you are in BC, you may have received an invoice in April that either a) charges HST instead of PST and GST or b) will see “HST” labeled on your bill but the correct amount of tax was charged. We’ve taken immediate action to resolve this:

  • For customers who have been charged the incorrect amount of tax, we will be applying a credit to your account that will be reflected on your next invoice that equals the differential amount of tax charged.
  • For customers receiving invoices where the tax has been mislabeled, your next invoice will show corrections for the mislabeling but no credit adjustment is required.


We’re very sorry for any inconvenience this may have caused. If you have any questions, please post them here and our moderator team will be happy to assist you.


Thank you,