AnsweredAssumed Answered

hd box - channel info, functions not working

Question asked by shermank on Apr 18, 2013
Latest reply on Apr 18, 2013 by shaw-colin

So I decided recently to switch my hd box to a tv and cable outlet that has never had a shaw digital/hd box attached before.  After setting up, hd picture and channel navigation works, but there is no channel information (there is not even a bar showing where channel info should show up), and when I select buttons like MENU, INFO, shaw on demand, the buttons do not prompt anything. 

 

Only the channel buttons, adjust volume, turn cable and tv off, and guide buttons work.  Also the guide does not show in it's regular format with times of shows and channel info, but instead just shows the channel

I have already rebooted the hd box, it is the newer version of the hd boxes I believe

 

Any help would be appreciated

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