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Remote and receiver issue

Question asked by 7_fan on Apr 19, 2013
Latest reply on Apr 21, 2013 by 7_fan

Recently moved cable box to another location in the house.  Cable box wasn't working, rebooted box.  Not working, however the button on receiver (guide, info) are not working. If i press guide parent controll comes on tv.  The remote will allow me to change channels but can not view guide or info, if i press info the parent controll comes up on tv.  I've tried to reprogram remote but this is not working.  i get all the correct flashes at the first 2 steps but can not preform test (guide, info).  Any help?