AnsweredAssumed Answered

black box

Question asked by kbeckthold on Apr 26, 2013
Latest reply on May 2, 2013 by kbeckthold

Hello,

I'm not able to view certain channels (2, 4, 5, 6, 9, 11, 12, 13, 16, 20, 21, 22 & 28).

I can view the channel information for these channels, even after unplugging the black box 3 times.

I can view channels 3, 7, 9, 10, 14, 15, 17, 18, 19, 23 to 27, 29, 30 and all channels above 43.

I do receive these missing channels on another TV which is not connected to the black box.

I moved the black box to the other TV and the same channels are missing now.

I suspect there is either signal issues originating at Shaw or the black box needs to be replaced.

 

Thanks for your help,

Ken Beckthold

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