How do I request an Ondemand program in HD instead of SD?
Just select the HD option! If there isn't an HD option then the title isn't available in HD. Both the guide and online site will have it visibly say "Rent HD" and/or "Rent SD".
If a Primetime, you have to be a member of Shaw friends, you have to have an MPEG4 terminal, and your area has to be upgraded for it.
Not enough information to answer if you have met the requirements, but might help you look into it.
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