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Our Motorola DCX 3400 has lots of issues

Question asked by mariedawna on Apr 27, 2013
Latest reply on May 23, 2013 by kevinds

Am wondering where I can find a firmware upgrade to install, or is this something SHAW already does periodically, because if so it has never fixed any of the issues.

 

It gives weird error messages when trying to fast forward or rewind live tv. It sometimes says it is taping a program, however unless you triple check the list, it doesn't and then when you go to watch it its not there even though the red light was on and it said "recording started". Sometimes it wont record a program unless you power down the box and start it back up or change the channel and try to hit record again.

 

very frustrated by this machine, and of course we bought it at a store that is no longer in business so we cant get service that way.

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