ever since i upgrade broadband 250 i constantly lose connection. i tried looking for an answer on your support website but couldnt find an answer. i think its because of my device i have the cisco dpc3825
The Cisco DPC3825 is the only device you can have from Shaw with BB250.
Is it in router mode? Or bridge mode?
When you lose connection, do the lights change? First four lights no longer solid for example?
Start with those details, and we can decide on a path to resolution after
so many ppl who lives in Vancouver lose connection now.. whats wrong? my friend in Richmond (i live in surrey) have similar problems. also same with some of this friends..(they use shaw)
Are you having trouble as well bmw1001h? For anyone with any internet trouble, we have several documents here with troubleshooting instructions which you'd want to check out first.
Unable to Connect to the Internet
Slow Internet Speeds
WiFi Connectivity Troubleshooting
There aren't any known issues that I can find affecting multiple customers in the Vancouver or Richmond areas, although we would need specific accounts in order to confirm that. We would generally also have notifications on our phone service when you call in if there was something going on.
Hope this helps
whats router mode and bridge mode?...
i lose connect frequently through out the day and i have to wait a few minutes for it to reconnect..it gets frustrating.
the lights go off when i lose connection then it starts flashing and reconnects.
If the lights are going off when it drops, that helps track down the cause a lot.
The issue is between the Shaw modem and Shaw, usually poor signal.
Check the cable line from the wall to the modem, making sure tight on both ends, does it go through anything else along the way? Splitter, powerbar are some examples
Bridged mode is used when you have your own router, not from Shaw.
I realize that the question is four years old, but it was at the top of my list when I started browsing the support forums so here's my suggestion:
As with computers, Modems and routers suffer from heat buildup. If your router is dropping connections and you have to wait 15 min to 1/2 hour before it reconnects, it might be worth trying to put some chill on that router. I hang my Linksys up vertically and it seems to shed heat faster that way. I've also had a laptop cooling tray under the router with the fan turned on. These solutions solved MY dropout problems. I also put my Shaw modem in bridge mode (you call Shaw and they do it remotely), and I just use the Linksys as my router. That way the modem never crashes due to heat buildup.
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