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Modem Upgrade?

Question asked by jl603 on May 1, 2013
Latest reply on May 1, 2013 by jl603

Hello, I'm just wondering about upgrading my current modem. I currently have a Motorola SB5102 SURFboard cable modem and recently I had a friend over who told me that I was able to upgrade it for free. Is this true? Do I need to be on some specific kind of internet package to be able to upgrade for free? I've had this modem for 3-4 years now and up until a couple months ago it's been dropping my internet and it's been really unstable lately. Sorry I'm really not that tech savvy so I don't really know much, but if I was able to upgrade, which modem would I get and would I just take it in to the local Shaw store to exchange it or do I phone in to get a tech to come to my house?