My channel guide only shows the name of the stations, I can't see any information on programs and I can't figure out how to change this back.
If everything in your guide shows To Be Announced but you're still seeing a picture on every channel, then the first thing to do would be to remove the power cable for 30 seconds or so. After you've got the power back in, give the guide information a few minutes to start repopulating.
Let us know if that doesn't work though. It could mean that there's a problem with the signal to the box, or with the software.
That didn't work. I tried it on 2 TV's. The menu guide doesn't show TBA, it's blank. On the vertical menu screen I can see all the channels and instead of showing the name of the program it shows the name of the channel (channel 29 is playing Holmes on Holmes, but displayed name is Home and Garden) and the side menu doesn't show future times or shows.
With the horizontal menu the time slots are all empty, none of the future times show any program names. Also, the cursor only stays on the channel I'm watching. I've tried moving the cursor up and down and as I do that the channels displayed change but the cursor stays on the channel I'm watching. Also, I can't move to different times, the cursor won't move sideways.
What kind of cable box have you got pin?
Sounds like we may need to get in touch with you through private messaging to bring up your account details and try some options from our end.
I have Arris, Gateway. Should I call in for tech support?
Thanks for confirming that. No need, I can get in touch with you through here to take a look. Check your inbox at the top of this site for my message.
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