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The DCX3510-M had a big crash today, why conflicting advice?

Question asked by ratch on May 5, 2013
Latest reply on May 6, 2013 by [shaw]ali

Our box had "a portal loading failed" freeze today.  Earlier this week we were getting messages of problems (clicking OK got the TV back) but this one a big freeze.  Did the usual thing of pulling power for a while and re plug.  Did no good. 


Phoned Shaw (from Courtenay) and got a recorded message that many new menu boxes had problems, said they were working on it but do not unplug.

I did try an unplug and replug after a min. every hour or so. 


After 5 hours I phoned again and the message was not at the top of the tree but down in Support/TV.  This time it did suggest unplug/replug which worked.


Shaw should have a place for users to get correct advice about problems.  Both phone and internet.


Do like the box but I can understand the frustration that many have reported here


Richard Hallett aka Ratch