Channel guide is not coming up?
Which terminal and which remote do you have?
Reboot the terminal?
Arris hd, shaw Gateway
how do you reboot the system?
Still no info coming up.....
you'll either want to connect with online/phone support or grab an shaw-moderator to update the EPG on your gateway from the sounds of it.
I'm assuming that everything is online and passing properly. Are any of the arrows on the gateway flashing?
I'm sorry to hear about the trouble that you've noticed with the Guide on your Gateway. I'm going to send you a direct message so that we can look into this further for you. You can check direct messages by clicking the Inbox link at the top of the page.
Retrieving data ...