The message on my tv says "online mode"."the set-top device is online. All functionality is available."
how do I get rid of that ? I have no tv picture.
It's good that your cable box is online and indicates that, but having that message certainly doesn't help. What I would recommend first is that you simply power cycle it (remove the power for 30 seconds then plug it back in). This should take care of it for you, but let us know if you're still seeing this.
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