all of the channels on my tv are showing up as 'authorization failed' do you know why?
Have you had a chance to try a quick powercycle? If not, please disconnect the power from the HD box for a few seconds and reconnect. If you're still noticing the same error message on all channels, please reply back to this thread and I'll send you a direct message.
I have disconnected the power and reconnected and it is still doing same thing.
Thank you for letting me know. Your HD box may require a refresh from our side. I'm going to send you a direct message so that I can gather your account information and try this refresh. You can check the direct message by clicking the Inbox link at the top of the page.
I'm having the same issue. I have tried TV Troubleshooter (resetting, connections) didn't help.
It's a new installation - it never worked yet.
Is this on all channels or just some? Have any of the channels ever worked?
No It never worked yet... They've installed a HD Box today
And Yes - it's on all channles - I can see info bar at the bottom of a screen ... But pop up label says "Authorization failed"
I'd have to look at your HD box to see about pushing the channels to it. I'll private message you so I can take a look.
Lance is off line for 16 hours already ... I thought ... maybe someone else could take a look at it?
I will take a look at this for you, apologies for the delay.
Please check your ^ Inbox for my direct message.
Same problem here...what do I do now?
Um...any customer service available here?
We have multiple channels on black screen at this time due to a fibre cut. It's likely that your issue is related to that. We hope to have it resolved soon. Updates will be at [Resolved] TV - Black screen or frozen picture on multiple channels
But in case yours is a different matter, I'll send you a private message. Hopefully a channel refresh will fix this for you.
Lance I've tried to reply to the messages that you are sending to my email account, twice, and both times I've received a failure notice from Daemon....very frustrating
I think because I'm trying to send a reply to the email address that says firstname.lastname@example.org
That email is just a notification that you have received a private message. To read your private message, please click on your inbox. Once in your inbox, please make sure that you are replying to the private message and not this thread.
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