We have called into Shaw a number of times asking about the consistently slow internet connection. The last time was stated a congestion in our area of Calgary (Aspen Hills).
For the last few weeks using the SPEEDTEST.SHAW.CA I am consistently getting downloads of 18-19Mb (acceptable on HS 25 but would like closer to the 25 I am paying for), uploads of .45-.60 (totally unacceptable on anything but a 15 year old modem dial up).
I cannot believe that Shaw would let this go to this point and expect users to be happy with this level of service. I could not get an answer from the support line of when I could expect a change in the level of service. One time they said a service tech was being dispatched, next time it was a hardware upgrade that could be six months. A guy in a truck to look into it I can accept, six months is something I would be ashamed to state if I was Shaw.