When I click on the guide a message comes up that says:
An error occurred. Please ensure your media server is functioning properly and network connectivity is active.
Help, I'm usless in this area.
Unplug the Gateway.
If that fails try unplugging all the Portals then the Gateway again. Once the Gateway reboots, plug each Portal back in. Though just power cycling the Gateway should be enough if it's going to work. (And not a problem on Shaw's end.)
If that all fails, Shaw can reset the Gateway from their end and look into the issue more deeply.
Try unplugging the digital TV box, wait a few seconds, then plug it back in.
See if that kicks it into gear so to speak.
The main box? Or each box at each TV? We have that Gateway thing, and 4 tvs.
Yay, it worked! Thank you, thank you, thank you!
My pleasure. Glad you got it sorted.
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