i am looking at a pink tv screen , my remdoes control doesn't seem to work except for the on off button ? How do I get back to tv viewing???
i am assuming this is with an arris portal and hdmi, and you have panasonic or samsung TV?
the pink screen is an hdmi handshaking failure where in it fails to complete the registrations (half way). Unplug the hdmi cable and plug it back in, or switch inputs on the tv to reinitiate an hdmi handshake. Also turning off and in the tv will do the same as well.
let us know if you get your viewing back.
arris portal, hdmi, LG TV.
i Did all of your suggestions, nothing worked.
samsung and lg tv's use common chipsets in most models.
is the portal directly connecting to your TV via hdmi, or do you have an external amp doing the hdmi switching? If using an external amp, unplug the cable from TV to amp, and from amp to portal, and plug it back in.
if it is direct, how long is the hdmi cable? We tested a case where a shorter hdmi cable produced a pink screen every single time.
if it worked before which it sounds like it did, it could also be the cable itself, in which if you have another cable you could test with, would help rule that out.
Try a different input on your TV, try a different HDMI cable if you have one
Were you able to find the cause of the pink screen from these suggestions? As already mentioned by Mark and Kevin, it does sound likely that this is either a TV input or HDMI cable issue.
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