our tv guide shows up on the screen, but we still do not get a tv show picture or sound
Do you get error messages of any kind?
nope its just a black screen but yet the guide works and show whats on
I'm sorry to hear your TV service isn't working. I'd like to take a look into the equipment's levels. I've just sent you a direct message, so that I can gather your account information. You can check this direct message by clicking the Inbox link at the top of the page.
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