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I followed "How to Create a New Shaw Email Address" but failed.

Question asked by irishou on May 18, 2013
Latest reply on May 21, 2013 by djw9030

I followed all 7 steps in "How to Create a New Shaw Email Address," however, it showed that "there was an error creating email."

I tried many times using different user names. If the user name is unavailable, the system should show me the cause of the problem instead of just says error.