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Motorola DCT3416 Can't process new HD channels

Question asked by arkbane on May 18, 2013
Latest reply on Dec 1, 2016 by shaw-tony

So, does anyone know if Motorola or Shaw have come up with a way to upgrade the Motorola box to be able to process the new HD channels coming on line?  A Shaw tech told me that there are new frequencies that the Motorola box isn't designed to handle.  Since this box has only been out a few years and thousands of people have them, surely they aren't expected to fork out new money just to see HD channels they are already paying for.