We have a DCX3200 (a champ) in one room and a DCX3510 (not so much) in another. Encore Avenue 28 and 63 show up on the 3510, but not on the 3200, which claims those channels are not activated. ?
Good afternoon qmuzikdirektor,
What is the message you are seeing displayed on these channels on your DCX3200? For example, are you seeing Not Authorized, or One Moment Please...?
Subscription Service -- for ordering information press Info.
Can you give the suggestions found here a try? Troubleshooting Not Authorized Error on Television
If you don't have any luck with this just let me know and I will be able to take a closer look at your equipment.
Following a reset, the message has changed to just "Not Authorized". Bypassing the splitter had no effect, and it's connected with a new piece of coax.
And now it's back to the original message: Subscription Service -- for ordering information press Info.
I have sent you a direct message to take a closer look, please check your Community Inbox for this.
Retrieving data ...