AnsweredAssumed Answered

No menu or PVR availability!

Question asked by ty13 on May 20, 2013
Latest reply on May 20, 2013 by shaw-matt

New customer - only been on for 2 weeks and have had nothing but problems so far!  I don't have the time to spend on the  tech support phone line again...last time was nearly 3 hours between 2 techs!  Our service was down entirely - they managed to get it up again to watch tv but here is a list of problems:

  • Menu screen comes up blank
  • cannot PVR anything
  • says we are "Offline"
  • music chanels say "to be announced"

I've "rebooted" the box more than once to no avail.


Any suggestions?