What is going on? The service was reliable for years. Now, on a daily basis, there are outages that come and go.
When it started happening, I phoned support and they acknowledged there was something going on in Vancouver that was initially thought to be a DNS problem, but then recognized as a deeper network problem. That initial outage was long and frustrating, about a full day or more.
But it has not really been fully resolved since then; ever since then, connectivity has been spotty, with several outages during the day being the norm.
What is going on? Why can't the service be restored to the way it used to be?