I'm using Mac Mail and messages aren't sending--I get the "Cannot send message using the server mail.shawcable.com" message. When I use the 'Connection Doctor' it says it's connecting to the server fine. Any suggestions on how to get it working? Thanks!
Hey Matt, thanks for the reply!
I've tried your step-by-step solution but still no luck. And with this new configuration, my "Cannot send" message and "Connection Doctor" results tell me that mail.shaw.ca is "Offline", whereas mail.shawcable.com was not.
With regards to indicating custom port 25, does it make a difference that I'm using wireless at a non-Shaw serviced business? I'm freelancing here, so I'm not on my own wireless network at home.
And I have a Soho Business account...does that matter?
FYI, this is my first day of issues after it working fine for nearly a year...
Awesome, you're welcome!
Afternoon tuesdayfilmco,
What I'd recommend you do is update the outgoing mail server name to mail.shaw.ca on port 25. If you're not sure where to do that, try these steps:
1. Click Mail at the top then click Preferences
2. Click Accounts at the top
3. Click the drop-down menu next to Outgoing Mail Server and select Edit SMTP Server List
4. Click the minus symbol to remove what you have, then click the plus symbol to add a new server
5. Enter mail.shaw.ca as the server name
6. In the Advanced tab, set the port to a custom port and type 25 in there (make sure Use SSL is unchecked and that Authentication is set to None)
Hopefully this does the trick for you.
Matt