I'm using Mac Mail and messages aren't sending--I get the "Cannot send message using the server mail.shawcable.com" message. When I use the 'Connection Doctor' it says it's connecting to the server fine. Any suggestions on how to get it working? Thanks!
Afternoon tuesdayfilmco,
What I'd recommend you do is update the outgoing mail server name to mail.shaw.ca on port 25. If you're not sure where to do that, try these steps:
1. Click Mail at the top then click Preferences
2. Click Accounts at the top
3. Click the drop-down menu next to Outgoing Mail Server and select Edit SMTP Server List
4. Click the minus symbol to remove what you have, then click the plus symbol to add a new server
5. Enter mail.shaw.ca as the server name
6. In the Advanced tab, set the port to a custom port and type 25 in there (make sure Use SSL is unchecked and that Authentication is set to None)
Hopefully this does the trick for you.
Matt