Why has my cable been out over two hours?
Good afternoon mal85
I'd be happy to check into this for you to see what's going on. Let's start by going over a few things first so we can identify where the problem is.
Is it just your TV service that's out, or others (Phone/Internet) as well?
Are multiple TVs in the house affected?
What are you seeing on screen when you try to tune to a channel - any sort of error message?
Phone tv and Internet r out... Tv says one moment please this channel should be available shortly ref code: S00a00
Okay, sounds like something that I'll have to check on our end. I'll send you a message to collect your account info and we'll go from there.
Please check your Community Inbox for a message from me.
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