No dial tone on xxx-xxx-xxxx No lights on Shaw box--DPS???
Message was edited by: [shaw]matt - Removed Personal Information
We can help you get that fixed. Would you be able to give the steps in this document here a try to see if you can get the lights back on your phone modem? You may also need to try removing both the power and coaxial from the modem, then taking out the battery using the steps here.
Hopefully this does the trick for you and you can get your dial tone back, but if not please let us know and we can take a closer look.
No lights, would indicate no power, check the power cable - connected both ends, is the outlet were it is connected working? Try plugging something else into it
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