AnsweredAssumed Answered

Terrible service - help

Question asked by pattip on May 22, 2013
Latest reply on May 25, 2013 by mark_vse

How do we get proper, timely service from Shaw? We have been without Gateway service since Sunday,May 19 at 9:15 pm . We phone the service number but get put on hold and bumped from person to person.  They do not seem to update our file as we have to keep re-telling our story.  The service is terrible.  I tried to send an email to Executive Leadership team and the page is inactive.  The same response from Regional Leadership team.   How can we lodge our complaint with a real live person who can help us?