How do we get proper, timely service from Shaw? We have been without Gateway service since Sunday,May 19 at 9:15 pm . We phone the service number but get put on hold and bumped from person to person. They do not seem to update our file as we have to keep re-telling our story. The service is terrible. I tried to send an email to Executive Leadership team and the page is inactive. The same response from Regional Leadership team. How can we lodge our complaint with a real live person who can help us?