Why is our internet service so damb slow when I am paying for high speed and it takes way to long to get on line. Any answers for me.
to long to get online,
Too long to get the first page, then it is ok after that? Or slow all the time? What result do speedtests give you? http://speedtest.shaw.ca is one if you are unsure where to go to test.
I tried that link above for speedtest @ shaw. After about 15 seconds, the page started the transfer, I r-clicked in the top left and (out of the flash area of the test), and refreshed. The top of the page loaded, and was still "transferring data from....." the 4th reset got the full screen. Then I waited, and 30 seconds later it did a ping (38), and the download test was stuck at 4% and the dials needle was shaking - between 0 and a high of 3. And that sat there for a minute. I closed the browser, went to speedtest.net and though it took a long time for the page to fully load, the ping was 179 download was 20mbps and upload was 0.34 But I can do that again in 5 minutes and get the same as I get at Shaw's test.
Are the speed test sites really all that accurate?
Speed tests give an indication of what is going on, but it is a simple test.
Are you using your own router? The one built into the modem?
Start by getting a shaw-moderator to check the signal on your modem
Took a lot of tries to get back here. Can't even update anti-virus, nor install a new one.
I assume from what Andrew tells me, that I am not paying $60.00 for the "up to 25mbps, like other, I am paying $60.00 foe super slow. That is 1/4 of what is advertised on the site. He shows I should only be getting up to 7.5!
Signals have already been tested - several times. Everyone I email with, talk to on the phone and what I read online in the package "deals" just leads back to one thing, befuddle him with BD, or dazzel him gobbledegook - bottom line - we are being gouged. Our services change without notice, Speed I was promised fore the price is cut to 1/4, channels are moved, then stations replaced with reality -stuff-.
So, if I were to get the bundle to get the speed, I would have to pay roughly $240 a month for what others pay $60.00
You know where I am going with this.
I'm not quite clear on what you're saying.
You called Shaw and they said you're paying for a higher service but they have you hooked up to a slower one?
Sort of the reverse. I was paying for "up to 25 Mbps", charged for that because of the bundle. But now that I ask why the speed is slow, they tell me I'm paying that same price for up to 7 Mbps - a 72% decrease in speed. Remember "up to" means anything from zero and up to a really good moment of 7 Mbps. I can't even get that. Downloads time out, 2 maybe 3 times. Pings run at almost 200ms, 'connecting' takes a long time, and usually times-out.
I don't think dropping from 25 Mbps to "up to 7 Mbps" causes time-out, long connection delays,
If I want to get back to the "up to 25 Mbps", we have enjoyed for many years, I'll have to pay a 58% increase in $'s for the same bundle.
Since I've been monitoring speeds, using one server, my lowest has been, zero (recently), with a high of 28.47 Mbps. But generally, in reviewing the tests, my normal is between 20 and
Since hunkering down and not taking befuddlement for an answer and digging deeper and deeper and comparing past and present, I found extra billing for things we never had, don't need, and don't want of every service. We are being billed for things we don't have and losing things we did have.
The response regarding the so-called "extra outlet" we have been paying for, that was never shown on the regular bill, is pure guess work. They assumed the tech installed the extra outlet, but never did. That really irks my ire, that Shaw can claim any number of extra outlets and on e has them until a Shaw person comes in to our home and looks behind every cabinet, under the bed, probably through the attic as well. And what then when they can't find it? They'll have to call in tech with better equipment to ferret it out?
The hard part isn't convincing Shaw they never installed any extra outlets, it's putting everything, the Phone, The TV, the Internet problems in a chronological order that the CRTC can trundle through.
Shaw won't provide a copy of the document that said we have an extra outlet installed, nor the documents on bundle changes, or break down what channels are in those 'tiers'. The CRTC can get them. Time the CRTC earned their keep.,
.If it sounds like my ire has been irked, and I am upset. Yes. because it is hard to be one of the Sheeple, or be positive when every day now has several moments of frustration with every mouse click.
OK - I rambled ---- my option Took me several tries to get here again, might as well make use of the Internet while I can.
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