DEAR SHAW SERVICE PROVIDER.....
Since Christmas, my wife have been enduring the "Unbelievably" slow speed of the Internet here in Hinton.
Speedtest results are 1.8MB/sec to sometimes 2.4MB/sec.
We are paying for HighSpeed 10.... 10MB/sec.
We are told the slowdown is from Saturation, and that Shaw "regrets this inconvenience"
Until the Hinton NODE gets split.....sometime this summer , we are just having to "PUT UP" with it.
On Christmas morning, we got up at 4AM to "face-time" our family back home in Fredericton.
We wanted to see our grand-daughter open her presents. She is 2 years old.
All we got was blown off the air and "reconnecting " msgs , after the facetime picture established for a frustrating 7-10 seconds.
This scenario went on for 15-20min, until we just had to phone.........VERY Frustrating!!!
Mother's day, same frustration with our Facetime to Hamilton, ONT with our son, slow/ reconnects to the point that we're sick of this.
I have been requested by SHAW Support to bypass my Dir655 Gigabit Wireless Router, and it makes no difference.....still very slow.
Please Help SOON.