Is there a projected time when secure.shaw.ca will be up and running again?
Probably a belated update: secure.shaw.ca works again. Someone did a redirection of sorts to my.shaw.ca which redirects to signon.shaw.ca.
Things are back to normal in paradise.
Mine works again now
Looks like http://secure.shaw.ca as well as www.shaw.ca/occ (both link to the Customer Centre) are up and running (I was able to log in). I've tested on multiple connections from here. Are you still having trouble? Have you tried clearing your cache or trying another browser to be sure?
Let me know if it's still not working for you.
Still the "We're sorry for the inconvenience, etc., and so forth" thing after clearing the cache, using both Firefox and Google Chrome.
Is this the error you get after initially accessing the site or after trying to log in?
This is when I get to the site. There is no opportunity to log in.
Hmm, okay thanks for the update. Have you got another machine you can try? I'll ask around here if we're still having intermittent access issues; nothing reported though.
With the laptop (ethernet connection) and my tablet (a Kobo Arc) (wireless connection), both using the Cisco DPC3825 unit, I get that message. With my Samsung Galaxy Ace IIx cell phone, using both the wireless (the Cisco) or via my mobile provider, I can get to the page without incident. Something isn't quite right, by the looks of it.
That's odd, so you can get to the site on at least one device through your Cisco. Can you try power cycling your modem and trying again? I've confirmed that there haven't been any reported issues this morning with the Customer Centre.
I'll give it shot to see what happens and yes, it is odd that 2 can't but the "not-as-good" device can.
Update: Still no go with the laptop or the tablet.
I pulled the plug for around 30 seconds or so and reset the Cisco, disabled the do not track option in Firefox, and still get the same message. Not sure what's going on.
I'm not too sure what's going on either. I'd like to send you a direct message so I can reset your modem from here and check your account, but I'd also like to continue the discussion here in the forum just in case anyone else is having this trouble. Have a look at your Inbox at the top.
I looked, but it was the same as what was going on in public? Did I mess something?
I still get the same thing BUT if I click on Account Services just under Shaw), it takes me to the login screen where I can log in successfully. It would appear that something is buggered ever so slightly trying to get there directly. Like Arte Johnson used to say when he played the German soldier on Laugh In, "Wery interestink".
Yet another update:
Using signon.shaw.ca works like a charm, where secure.shaw.ca doesn't. Would the "secure" subdomain have problems?
Nice reference, definitely interesting though. That link points to another URL which routes to the same address, but can you try that directly? It's https://my.shaw.ca/CustomerCentre. http://manage.shaw.ca is another one that goes to Customer Care.
I'm honestly not sure what's causing this though, but it's nothing that's been reported here. No issues accessing any other sites at the moment? We could try a hard reset on your modem, although that would reset your network name and password as well as custom settings on the Cisco to defaults.
https://my.shaw.ca/CustomerCentre works like a charm. However, http://manage.shaw.ca nets me the same thing as secure.shaw.ca, in that I get the error.
All the other sites I visit come up like they always have. As for the hard reset, I've done the paper clip boogie to reset it from here, so I'm not sure doing a reset on your end would make any difference.
In theory, if it works one way, it should work the other. I've changed my bookmarks to reflect signon.shaw.ca. I have no idea why it would work for who knows how long, and then not work.
Ah okay so you did do a hard reset on your end. That's just about all we can try with your modem as I've reset it from here and you've factory reset it from your end.
The only other thing I can think of would be a DNS issue. You can try to manually set your DNS to something else such as Google's by logging into the modem at http://192.168.0.1 with the username/password combination on the device. Once you're in, click Setup at the top then below select the LAN Setup option. Here's where you'll see the option to manually set DNS servers. Fill out the first two with 22.214.171.124 and 126.96.36.199 (Google's DNS servers), save your changes then try again.
If you want to try that and it doesn't work, then I'd say it's definitely something going on on our end which isn't prevalent enough to prompt others to contact us about it. I'll be sending it up though for investigation.
Thanks coolpup for troubleshooting.
I tried that with the 2 IP addresses you mentioned. Still the same error message.
Not sure what's happening. It is strange, though.
Glad to hear coolpup - thanks for the update!
I can access my.shaw.ca/customercentre with no issues.
I can too, using that address. secure.shaw.ca is the one that doesn't work for me.
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