For the past couple of days, my guide is only showing the PPV channels and no matter what I have tried to fix it, nothing has worked. I want my full guide back please!
Hey there hilldecote
What sort of things have you tried so far to correct the problem?
Resetting the box would be worth a try, if you haven't already done so. Have a look here for some details on that please: Resetting your digital box. In this case, I would also suggest undoing and reconnecting the coaxial cable since the Guide not loading may be the result of a signal issue.
If that doesn't help, then we can take things a little further and reset the box from this end. Let me know how it goes!
Which model of terminal do you have?
I'm thinking channel refresh...
I think this may have worked. I unplugged the cable and then the power plug and now I am seeing the guide starting back at 300 which is where it should be. The only thing is no data but I believe that it will reload sometime soon, right?
Retrieving data ...