Windows update automatically to Internet Explorer 10 caused folder icons in Shaw to display incorrectly. Also feature to change colours not available. When you enable compatibility mode it says to disable or it won't work correctly.
When Windows updated from IE 9 to IE 10, it would have automatically copied over everything, including bookmarks. It's possible that it's trying to load the Webmail page with information that was stored in IE 9.
The first thing I would recommend is to reset the cache. Info for doing so can be found at Internet Browser Support.
Reset the cache, used CCleaner to remove temporary files etc. restarted computer, still the same.
Further to the above reply, I actually setup another Shaw Email prior to the change to Internet Explorer 10 & the email has the same issues with icons, colours etc.
When I reset the cache Java showed in my programs & control panel Java Update 21 (64bit), but verification said it didn't exist. I installed from the website & I now have the following in all programs: Java 7 Update 21 (64 bit) & Java 7 update 21.
I tested Webmail in IE 10 on a Windows 8 computer and I'm not able to duplicate this issue on either of them. I'm also not getting a compatibility error for Webmail so don't need to turn on compatibility mode.
Where in Webmail were you getting the option to change colours? I'm not finding that in the preferences.
Please note my last email regarding a new email setup prior to change to IE 10. My operating system is Windows 7, 64-Bit.
The changes are not in preferences. You right click on the icon and change the color from there. This isn't the only issue, they don't display correctly. I would also like to know why about the Java issue after I cleared the cache.
I'm at a loss as to what could be causing this. IE 10 fixed most of the compatibility issues that other versions of IE had with many websites. But in an internet search, I found that many people are reporting that java scripts don't run as well in IE 10 as they did in past versions or in other browsers. If you have Chrome or Firefox on your computer, are you having the same issues with them?
I only have IE 10 installed.
I opened the emails on someone else's computer yesterday, operating system Windows XP SP3, IE 8, and everything was fine. Their Java version is up to date.
I tried on a another computer operating system Windows Vista IE 8 and the folders displayed incorrectly. Their Java version is up to date.
This still doesn't answer why the second email I setup prior to this change had the same issue.
Maybe I should call support and they can go into remote access and view this.
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