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Hi there, I have a cisco DPC3825 Gateway modem and it has been working fine for the most part since we got it to use with our older desktop Windows XP computer.

Question asked by terir on May 31, 2013
Latest reply on Apr 4, 2016 by aloima

Yesterday, my son was watching youtube on his i-pod and suddenly the connection was lost.  it happens occasionally because we are in a townhome complex where there is occasionally interference, so he just unplugged the modem and waited for a few minutes.  When he plugged back in, we were connected again, but only to the computer itself.  The wireless lights were off and our connection was nowhere to be found on the list of available networks.  We have tried everything we can think of, but can't figure it out.  Any ideas?