Almost have to push power button through remote before it catches.
Only happens with the Power button? Or do you have to press every button a few times before it works?
If all buttons, change the batteries, if only the power button, replace the remote
If new batteries don't help, a replacement remote is $14.95. It can be picked up at a Shaw retail office, or mailed out to you.
thanks I will go and buy new remote
Buy? I thought they were free to exchange?
I've seen others offered free replacements, has this changed recently?
Frankly, though $14.95 is not unreasonably high, it shouldn't cost anything to replace a remote IMO. Especially if your account has "lifetime warranty status" while it was offered. I would expect a free replacement. (As I have the "lifetime warranty" until this account is closed.) Though, replacing a remote should be covered no matter what, again, IMO.
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