The Pace unit freezes up whenever it wants to, even if it is off and set for a overnight recording. It loses audio and video on a daily basis but not necessarily at the same time. Pixalation is also a daily feature but i've been told that is a power fluxuation (spike) from the power company. I have gone out and bought a expensive surge protector, still happens. I would like to go to the new Gateway system and also add my phone to Shaw but i'm horrified at the potential problems that would bring having Shaw in control of my TV,Internet and phone systems.