Why is my TV freezing (as I watch CNN -channel 220) and I have to either bump channel to higher or lower channel to unlock?
Which model of HD box do you have? And have your tried pulling the power cord to the HD box to reset it? It might be a memory issue in the box and doing this will free up the memory.
I have model DC758D HD Box
I will try the unplug and reboot
Have you had success with unplugging the HD box? Or is the picture still freezing?
There is a bug in the Portals that does this, and should be fixed by the end of the month?
If another model, Lance should be able to help you
Lance, sorry it has taken so long to get back to you but haven't been in front of TV.
I did try the reboot of the DVR and it APPEARS to be working at the moment.
Will continue to monitor and advise.
Good to hear! Let us know if there's any further issues.
Sorry Lance... just watching TV today, channel 144, and the channel still freezes. So it looks as if I still have the same problem.
The Pace Summit DC758D has been known to sometimes go to a black screen when you first turn the TV on and then stay there til the channel is moved up or down. The cause? Being on a power bar and not getting enough juice.
This isn't quite the same issue but sounds similar. Is your Pace on a power bar? And if it is, is it possible to bypass the power bar and put it direct to the wall socket to test?
For what it's worth, I also have the Pace "Summit" cable box, DC758D (four of them in fact), NO PVR expander.They all worked fine for the first few weeks, but soon this issue of the picture suddenly freezing began. The picture froze, the audio ceased, and it required some kind of intervention, such as changing the channel or powering off & on again (manual or otherwise) to "refresh" the box.I had tech after tech out here, and NONE of these supposed "technicians" had ANY clue what was going on or why. I had some obviously GREEN dummies try to spin some garbage explanations at me which made NO sense, clearly underestimating MY aptitude (however limited, but greater than the average person) with electronics, thinking I was as dumb as they were, and that wearing a Shaw polo shirt automatically made them more knowledgeable than a guy who had tinkered and frittered with electronics since his pre-teens. What I lack in formal "math & science" understanding, I make up for in logical reasoning on how electronics work. Finally, after a parade of clueless techs who did not know their ass from a hole in the ground, I got a senior tech who provided a plausible explanation which not only made sense, but consistently held up to every instance the problem occurred. Once I got the proper diagnosis of this issue, the frequency (as in recurrence) of the issue happening reduced greatly, but has since fluctuated. Now, for the most part, I don't get very many "freeze" disruptions, and I can totally live with experiencing it happening ONCE every few months, every month, or even every couple of days — but when it happens EVERY DAY, ALL DAY LONG, mere hours or MINUTES/SECONDS apart, I get livid. Because I know it's Shaw screwing around and causing the issue, an issue that COULD be fixed with proper attention (i.e. update the damn FIRMWARE somehow, OR, devise an adapter that will compensate for the lacking firmware, OR, provide a "NEW" box that harkens back to these OLD SCHOOL hardware designs and functions).Here's what the SENIOR TECHNICIAN told me : When these Pace boxes are tuned in, that signal is being transmitted on a particular frequency. And occasionally, if Shaw's "master control" (as he called it) decide to switch the transmission to another frequency —usually for maintenance or troubleshooting/repair purposes — then just like a train switching tracks, the box just stops receiving that transmission on that particualr incoming frequency, and furthermore, DOES NOT automatically detect the drop and DOES NOT seek out the signal on whatever frequency it is now on (which is what the powering off/on or changing of channels does ; it provides that "refresh" prompt forcing the box to seek the signal). So, using the train analogy, the train is coming in on "track A", but when the signal changes frequency, that train has been moved to "track B", but the box is still waiting for input on "track A", and remains that way until some kind of "refresh" intervention (manual or automatic) occurs. And even when you power off/on, or change the channel and back again, sometimes this freeze occurs again later — either hours, minutes, or even seconds later — it's absolutely infuriating when it's constantly happening every few minutes or seconds apart (that "train" keeps changing "tracks").Also according to the senior tech, the REASON this box cannot detect these shifts and changes in signal transmission, is due to lack of updated firmware/software, which Shaw does not seem interested in rectifying somehow — either by : - reaching out to Pace (or whoever can service them) on a one-time effort to get them updated with the necessary firmware (or whatever), just enough to resolve this "freezing"/dropped-transmission issue ;- find/create a small adapter that can attach between the coax cable and the coax input on the back of the box, and monitor the incoming signal and auto-correct in the event of a transmission shift (the "train changing tracks") ;- or just simply modify how they do "maintenance" and other "behind the scenes" stuff that disrupts the consistency of the incoming signals & transmissions. It's also infuriating to think that Shaw gave up on these boxes so soon simply because it had PVR expander problems — as a standalone cable box with no PVR, it's virtually a flawless piece of equipment (save for this annoying "signal drop & freezing" issue, of course).It's so stupid that Shaw did not have the presence of mind to even consider that MAYBE SOME people have no need or use for PVRs — either they don't record anything, or they prefer their old-school VCRs, DVD recorders, and other external recording devices — and they could have continued to support the boxes as the HD boxes sans PVR that they are. I mean jeez, Shaw offered plenty of other PVR boxes, so WHY was/is it so important to shove PVR down everyone's throats with EVERY cable box they offer? Would it have killed them to have ONE decent cable box WITHOUT a PVR, which still retained the CONVENIENT CONSOLE CONTROLS and other features which their "horribly DUMBED-DOWN" cable boxes lacked? Anyway, I hope that explanation sheds light on the problems you and other customers are experiencing with this Pace box. Rest assured, there's likely NOTHING WRONG with your Pace box itself!! As I said, I acquired FOUR of them, and had them all hooked up in the same location (initially for testing purposes, but have since just left them all connected), and every time this freezing thing happened — no matter if they were all on the same channel or on four different channels — the freeze (lost transmission) happened to ALL FOUR boxes in perfect synch across the board. So the odds of FOUR different boxes exhibiting the exact same issue at the exact same time is HIGHLY bloody improbable of "box malfunction" — DO NOT let any Shaw "technician" try and tell you your box is "too old" or exhibiting age-related "malfunctions" (in a pathetic effort to dupe you into "upgrading" to some modern piece of junk that comes with its own set of annoying problems, even more infuriating than this freezing signal thing), because it's likely NOT the box, it's the incoming signal/transmission, which gets disrupted by Shaw and their SLOPPY practice of doing "behind the scenes" maintenance and troubleshooting that intereferes with a consistent & reliable signal transmission. Shaw needs to either apply a proper and final fix for this issue once and for all, or, find a less intrusive/disruptive way to do their on-the-fly maintenance and troubleshooting. Or both. In the meantime, as much of a royal pain in the arse it is, at least the current "fix" is "easy" enough : just power the box off and on again, or change the channel and back again... at least until Shaw ever decides to demonstrate any actual initiative to fix this issue properly once and for all, and respect the CUSTOMER'S WISHES to stick with the older equipment if they so choose, simply cos they PREFER IT, "cos reasons". Don't hold your breath, though, folks. Shaw is not exactly as concerned with customer satisfaction as they claim, cos if they were, these boxes would never have been discontinued as hastily as they were, and Shaw would not constantly cease proper support of them (despite how many customers still USE these boxes and LIKE them), even after formal "discontinuation".Shaw really needs to have a "retro" department dedicated to servicing the however-few remaining devices (such as the Pace Summit) still being used by customers (like you and I). It would continue to service and support FULLY compatible, but not "up-to-the-second" current devices. Am I being too harsh on Shaw? Well, consider this : it's rather SAD that it takes another CUSTOMER to come into these forums and provide the actual diagnosis of a problem when the majority of so-called Shaw "technicians" FAIL to do so (because they're clueless and under-educated on the finer aspects of equipment and service protocols), or, more likely, deliberately WITHHOLD this information (as I suggested before, for the sole purpose of manipulating you into abandoning your tried-n-true equipment and upgrade to the newer Mickey Mouse crap that has a myriad of other issues and problems even more annoying than a dropped/freezing signal transmission that is easily rectified yourself, as inconvenient as it is).
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