Have had absurd lag spikes since moving to Shaw from Telus on June 7. Happens more and more frequently every day, at certain times, for a good period of 5 minutes or so, my latency is 500-1200 ms, then it reverts back to a normal ping for a brief while, then spikes again. Absolutely absurdly bad connection and service so far, and I believe my TV service is somewhat spotty as well as I have noticed some jitter and random freezes on the Gateway.
Called Shaw technical support today and received the most useless trouble shooting. I waited 20 minutes to talk to someone and when I finally connected, the guy asks me to run speedtest and of course that's when the connection settled down. And that's all the guy could muster - he deemed my connection working fine. Ended the call and 10 minutes later it's back.
I have VERY VERY VERY limited patience to deal with this issue - having a consistent internet connection is extremely important to my work and other activities, like competitive online gaming. I'm especially frustrated since the help I received from support was BEYOND underwhelming--the guy was suggesting I upgrade to a faster service when these issues have nothing whatsoever to do with speed--and if I am to expect shoddy support, then I'm instantly going back to Telus. I need a rep here to look into my account ASAP and provide a reliable solution.
For the record, when I ran the speedtest on Shaw's site, the ping test failed several times when the spikes were happening.