I went through the process of disconnecting and reconnecting the router and modem and ran cable direct from laptop to modem. I get the exact same results of 0.93Mbps download and 0.23Mbps upload regardless of using wireless or connecting straight to the modem. I have Shaw High Speed Lite, is this an acceptable result for that service? Is this a case where I need to upgrade or is Shaw not providing an acceptable service? I called Tech service and originally he said it was not part of the Shaw network because it was a router issue but when I questioned the fact the modem is still only delivering 0.93Mbps he directed me to go into a retail store and exchange the modem.