AnsweredAssumed Answered

Can I request a node split?

Question asked by buzzard777 on Jun 15, 2013
Latest reply on Jun 17, 2013 by [shaw]andrew

The fibre optic upgrade in the kootenays was completed a few months ago which would have increased the bandwidth to the entirety of the kootenays. However, I'm still experiencing heavy saturation during the day, and I'm getting a little fed up with it. This huge solution to all our problems hardly made a difference. I mean, now my ping is tolerable, but the download speed is still quite bad and I still occasionally get ping spikes. at 11AM (Saturday)


Granted, it is the weekend, so it is saturated for larger time periods, but this is still far below what should be allowed. I remember reading somewhere that Shaw will start splitting nodes when average speeds drop below a certain threshold, I think it was around 8mbps (please confirm) during peak usage hours of the day, and this isn't even close to that time.


So on to the topic: My area desperately needs a node split, and I'm requesting it because I feel as though nothing will be done if I don't.