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Service interruptions

Question asked by khoughton on Jun 17, 2013
Latest reply on Jun 17, 2013 by khoughton

Twice this weekend I experience an outtage of sorts and am wondering if it was planned/scheduled? The most recent being approximately 10:30pm Sunday for about an hour an a half.  The modem (SurfBoard) appeared to maintain its network connection and IP however we were unable to surf the internet, or check email.  Both my TV and Shaw phone worked fine.  I power cycled the modem twice in an effort to regain internet access with no luck.  It just spontaneously came back a while later.  I live in the Royal Oak neighborhood of Victoria, BC.


Any information would be great.  Thanks.