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Disappearing voice messages

Question asked by wel7der on Jun 20, 2013
Latest reply on Jun 20, 2013 by shaw-matt

Our call display will indicate that a voicemail message has been received, yet when we try to access our voicemail the result is always that there are no messages. I know that sometimes people hang up rather than leave a message, but what is happening is 100% of the time. Is the problem with the phone equipment or with Shaw.?

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