and i can not bypass it by saying ok. This means that while I am on-hold on the phone, and email you, I do not have access to tv. Please help correct this.
Thanks Ali, I was able to get through on the phone. My unit was disrupted because of a firmware upgrade. It is working now
Sorry for the trouble you've had there with your TV service, I can look in to this issue for you further. Could you please advise if you have tried rebooting the cable box by disconnecting the power temporarily?
Thanks for the update, glad to hear we got it working for you!
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