Long Distance not working to Australia

Discussion created by sounds on Jun 21, 2013
Latest reply on Jun 21, 2013 by [shaw]ali
Branched from an earlier discussion

I am trying to call Long Distance to Australia. A Family Emergency. After dialing the #'s - international code, country code, etc etc - there's dead silence, no dial tone, nothing. I can all long distance  elsewhere in NO. America.

What to do. Shaw is hopeless. What am I paying for?