My PVR won't turn on now after a 2 day power failure. No display or any activity. Was fine before our power went off. Is there somewhere I can get it repaired? It has some stuff recorded on the hard drive which I would like to recover.
We don't have a depot where you can bring it in. We'd have to arrange a service call to have one of our techs come out and take a look at it.
Have you plugged something else into the same socket to make sure it's not an issue with the fuse?
I have plugged it into several different outlets and it is dead. It is just over the three year warranty since I bought it. I talked to a lady from Shaw support on the phone about it and she wanted to send a technician to check it out but there is no one here in the daytime and we couldn't agree on a time that would work out. I am a retired electronic technician and checked the box out myself and believe the power supply has failed. The PVR is completely dead - no display, no fan, no Leds at all, so I believe sending a tech to my house would be futile.
Since it was out of warranty I decided to buy a new PVR and now have a DCX 3510 which I am now regretting since encountering numerous problems with it and reading many negative comments about it in the community.I think I should have gone to the Gateway product but it's too late now to return it.
Thanks for your reply anyway.
I'll send you a private message. I'll see if I'm getting any signal back from it.
Retrieving data ...