AnsweredAssumed Answered


Question asked by caz on Jun 23, 2013
Latest reply on Jul 4, 2013 by [shaw]jeff

Good afternoon, I am having issues with this basic box, I have 2 hd boxes which are fine, but this one I have had problems from almost day 1.

It won't show the guide properly, always has the the current show playing in the right corner and no matter when you push the button it doesn't show how it should, and on the bottom of the screen of the program your turn to just has the channel and about the program it doesn't have the upcoming ones as my other boxes do, it also freezes for a few seconds of the show when you switch to another channel.


I know it did work properly when the tech was here and it was first hooked up but since then , I have unplugged everything and put it all back together and nothing changes.


I did have someone from Shaw refresh it once and at first it said "Will Be Announced" which I know is normal for the first bit then when it should of been all  good it still does the same it did before, could it be the box is just a lemon ? or ?

thanks I appreciate any help you can give me