got out cable re activated by phone,but tv still says not authorizied
When you got your cable reactivated, was your digital terminal connected at that time? My first thought is it needs to be reactivated
no it wasnt connected
Ok, now that it is connected, it will need to be activated again (it missed the activation signal when your cable was reactivated)... Are there any shaw-moderators still here?
kevinds is definitely correct - if the digital box was unplugged when the service was restored, the digital box will not have received the update. I can certainly take a look into this for you. I've just sent you a direct message so that we can check on the digital box's status. You can check the message by clicking the Inbox link at the top of the page.
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