Only the power and unput select button sometimes work on the remote. can't change channel. can't go into settings. tried resetting the remote several times and in different ways. Still won't work. Also changed batteries, still didn't work.
It certainly sounds like it could be the remote at fault here, but can you check to see if you're able to bring up the menu/guide and change channels using the controls on the front of the cable box? That's of course not possible if you have a DCT700 box as there are no buttons on the front.
If you can control the cable box using the front panel controls, then it's got to be the remote. Trying to reprogram it again might be worth another shot (press CBL, hold SETUP until CBL blinks twice, then enter 1376). If that doesn't work and you're under warranty or you have a rental, then we can get you a new remote at no charge in our retail office. Otherwise, it would be $14.95 plus tax.
If the front panel controls don't work though or you have a DCT700, please let us know and we can look into that further from here. We might need to reload the software package on the cable box.
same thing w me,,w a new remote..i use volume,,and turn on/off,,but no cable options work,,change channels,,any channel options,,just stays on same channel..
I just wanted to post in this thread to let you know that we've replied to your other post, here.
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