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internet unbearably slow nightly

Question asked by hypnoob on Jul 1, 2013
Latest reply on Jul 7, 2013 by shaw-matt

the past few days from about 9PM for a few hours our internet becomes so slow it is almost unusable. We try restarting our modem/router and it clears up for about 2mins then goes back to being slow. I called support and they told me to change the channel on our router, this worked a little but it still is not running at what it should be. It's getting frustrating paying for a service that become almost unusable on a nightly base. I attached a screen cap of my speed test as well, any help would be appreciated.