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Shaw Gateway low volume levels

Question asked by nanaimogreg on Jul 1, 2013
Latest reply on Jul 1, 2013 by mark_vse

A while back our gateway volume level dropped significantly. We went from a comfortable volume level on our tv (HDMI direct) of 4 to 15 now. I read the other posts on this forum on this topic. Why would shaw do this. Why not allow people their their own gain level on the unit. The latest update that  caused this has me thinking of switching to Telus. I know a bunch of other people that are angry within this as well.

 

THe other issue that started happening is that when you turn the unit on it goes to the shaw preview channel.

 

THe support guy I spoke with last night, didn't have a clue what was going on. He reset my unit and said it its fine and perfectly normal to to have to crank the volume to hear it. I disagree, Thanks shaw.

 

Angry customer.

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