I have the gateway system. Love all its capabilities. Absolutely hate the remote. I feel like I've returned to the 1960's or 70's with this piece of junk. Our living room TV is 10 feet from the couch. We actually have to get up and move to within 5 feet for many of the functions to work. Tried everything. New batteries (frequently), moved items off the coffee table.etc. We don't have glass doors in front of the portal or PVR. We live on the sixth floor of an apartment and my wife wants to throw it over the edge of the balcony sometimes. Is Shaw feeling the need to give me some exercise. Please do something to fix the remote issues on your product.